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At CL Cosmetic, we attach great importance to making your shopping experience as pleasant and uncomplicated as possible.
That's why we offer you a range of secure and versatile payment options:
The security of your personal data is a top priority for us.
Our website uses advanced SSL encryption to ensure that your payment details and personal information are protected at all times.
You can rest assured that your shopping experience at CL Cosmetic is not only pleasant, but also secure.
After completing your order, you will receive a confirmation email with all the details of your transaction.
If you do not receive this email within a few hours of placing your order, please contact our customer service team.
We are always available to ensure that your shopping experience is smooth and satisfactory.
To ensure the security and speed of your order, it is not possible to change the payment method after the order process has been completed.
If you wish to use a different payment method, we recommend placing a new order and canceling the original order.
If you have any questions or uncertainties, our customer service will be happy to help you.
At CL Cosmetic, we want your shopping experience to be as seamless and enjoyable as possible.
If you have any difficulties with payment processing, we recommend that you first empty your shopping cart and delete the cookies in your browser.
As the procedure for deleting cookies may vary depending on your browser, you can find detailed instructions on how to do this by simply searching in your favorite search engine.
If these steps do not solve the problem, we recommend that you try the payment process with an alternative browser or another device.
If you continue to encounter challenges, please do not hesitate to contact our customer service.
Our team is committed to providing you with a quick and effective solution so that you can enjoy your shopping experience at CL Cosmetic to the fullest.
At CL Cosmetic, we understand that flexibility in the payment process is extremely important for our customers.
That's why we offer the option to pay later through our partner Klarna.
With Klarna, you can place your order and conveniently pay the amount up to 30 days later.
This payment option gives you the freedom to pay at a time that is most convenient for you and offers additional flexibility should your order be (partially) returned - in which case your invoice will be automatically adjusted.
If you have specific questions about your payment with Klarna or would like to customize your payment plan, we recommend contacting Klarna directly.
Their expert service will be happy to help you to ensure that your experience with the payment process is as smooth and pleasant as possible.
At CL Cosmetic, we attach great importance to offering you flexible and convenient delivery options.
You have the option of having your order delivered either directly to your home address or to a nearby pick-up store.
We cooperate with shipping service provider DHL to ensure fast and safe delivery.
To ensure fast delivery, it is important that your delivery address is correct at the time of ordering.
However, if you notice an error, please contact our customer service team as soon as possible.
We will do our best to make the change if your order has not yet been dispatched.
To ensure the security and speed of your order, it is not possible to change the payment method after the order process has been completed.
If you wish to use a different payment method, we recommend placing a new order and canceling the original order.
If you have any questions or uncertainties, our customer service will be happy to help you.
We want your online shopping experience at CL Cosmetic to be as pleasant as possible.
That's why we offer free shipping for orders placed via 19,50 € to.
For orders under this amount, we charge a small shipping fee of €4.90 within Germany.
We are aware of your anticipation for our products and we do everything we can to ensure that you can hold your order in your hands as quickly as possible.
As soon as your order is ready for dispatch, you will receive an e-mail from us with the tracking number.
This allows you to check the delivery status of your order at any time.
Please understand that in rare cases there may be slight delays due to shipping partner delays, public holidays or during particularly high demand.
Once your order has been placed with us, it is unfortunately no longer possible to make changes afterwards.
This applies to the delivery address as well as the selection of products or canceling the order.
If you change your mind after receiving the goods, we offer you a hassle-free return within 90 days.
For specific adjustments to the delivery location after receiving the tracking number, please check the options of our shipping partner directly via the tracking link.
If you are not present at the time of delivery, our shipping partner will usually make another delivery attempt or leave the parcel at a nearby drop-off point.
You will receive a notification with further instructions on how to receive your parcel.
We appreciate your interest in sharing CL Cosmetic's high-quality products with others, even beyond the borders of Germany.
However, our shipping service currently focuses exclusively on deliveries within Germany.
We are always looking to improve and expand our service and hope to be able to offer international deliveries in the future.
For the latest information and future updates regarding our delivery area, please visit our website regularly.
We thank you for your understanding and look forward to supplying you beyond the borders of Germany in the near future.
At CL Cosmetic, our goal is to handle your order with the utmost care and efficiency.
In certain cases, especially if your order does not fit into a single package due to its size, we decide to send your items in multiple packages.
We do this to ensure fast and safe delivery of all the products you have selected.
You will receive a separate tracking number for each parcel that we send.
This means you can track each part of your order individually and are always informed about the status of your delivery.
We understand that you are looking forward to receiving your products and want to make sure that you can hold them in your hands as quickly as possible.
At CL Cosmetic, we strive to ensure that you are completely satisfied with every purchase.
We understand that sometimes not everything goes according to plan and an order needs to be changed.
Unfortunately, once an order has been placed, we are unable to make any changes.
But don't worry, you have the option to return your items to us free of charge within 90 days of receipt.
Simply use our returns form, which makes the process straightforward and simple.
The experience of opening your CL Cosmetic order should always be like a joyful discovery.
We do everything we can to ensure that your products arrive in perfect condition.
However, if you find that an item is missing or damaged, please do not hesitate to contact us.
A detailed description of the problem and photos of the goods will help us to help you quickly and efficiently.
We will make sure that you receive and enjoy your desired products in perfect condition.
If your order was sent in several packages due to its size or volume, please check that all parts of your order have arrived.
To view the status of your current order, simply log into your customer account on our website.
In the "My orders" section, you will find all relevant information about your current and past orders.
We will always keep you up to date so that you can track the progress of your order at any time using your consignment number.
At CL Cosmetic we always strive for a smooth shopping experience.
If you find that a payment has been refunded unexpectedly, this means that your order cannot be processed further for certain reasons and has therefore been canceled.
In such a case, you can assume that your current order will not be delivered.
Please place another order so that you can receive your desired products without further delay.
If you have any questions or need further assistance, our customer service team is ready to help you and ensure that your next order is completed successfully.
Yes, at CL Cosmetic you have the option of returning your order within 90 days of receipt.
Please use our online returns form.
Please note the following criteria for a successful return:
We can only accept returns if these criteria are met in order to guarantee hygiene and health standards.
No, the return of items from CL Cosmetic is free of charge for you.
Use the return label provided by us to ensure that you do not incur any shipping costs.
At CL Cosmetic, we want to make sure that you are completely satisfied with every purchase.
If you decide to return an item, please use our returns form.
Please print out the return label, stick it on your parcel and enclose the completed form.
Make sure that all returned items comply with our guidelines.
You can use our shipping partner's website to find a suitable drop-off location to send your return to us.
After we have received and checked your return, we will refund the purchase amount via the original payment method.
This process can take up to 14 days and if you pay by invoice, your Klarna invoice will be adjusted accordingly.
A direct exchange in a store is not possible for products purchased online.
However, you can always return unwanted items online and place a new order to receive your preferred products.
Use our returns form to enjoy a simple and free returns process.
At CL Cosmetic, we understand that sometimes a product does not quite meet expectations.
While a direct exchange of items purchased online is not possible, we offer you an uncomplicated solution: you can return the items that do not fully meet your expectations to us free of charge.
Simply use our practical online returns form.
At the same time, you can place a new order on our website so that you can enjoy your favorite products at any time.
At CL Cosmetic, we offer both deodorants and antiperspirants to meet the different needs of our customers.
Our deodorants are designed to neutralize body odor and provide a feeling of freshness without inhibiting natural sweat production.
Our antiperspirants, on the other hand, contain active ingredients that reduce perspiration and offer enhanced protection against wetness in addition to the benefits of a deodorant.
At CL Cosmetic, we attach great importance to developing products that are also suitable for sensitive skin.
Our deodorants and antiperspirants are carefully formulated to minimize skin irritation while providing effective protection.
However, we always recommend testing the product on a small area of skin first, especially if you are prone to skin sensitivities.
Our product line includes both aluminum and aluminum-free deodorants.
We understand that our customers have different preferences and therefore offer options to suit both needs.
The ingredients of each product are clearly labeled on the packaging and our website so you can make an informed decision.
At CL Cosmetic we always strive for a smooth shopping experience.
If you find that a payment has been refunded unexpectedly, this means that your order cannot be processed further for certain reasons and has therefore been canceled.
In such a case, you can assume that your current order will not be delivered.
Please place another order so that you can receive your desired products without further delay.
If you have any questions or need further assistance, our customer service team is ready to help you and ensure that your next order is completed successfully.
Customization: Your body can become accustomed to the active ingredients in the deodorant, which reduces its effectiveness.
This adaptation can reduce the deodorant's ability to mask or neutralize body odor.
Changes in body chemistry: Factors such as hormonal changes, diet, stress or health conditions can alter your body chemistry and sweat production, potentially reducing the effectiveness of your deodorant.
Bacterial resistance: Deodorants work by inhibiting the growth of odor-causing bacteria or masking the odor.
Over time, the bacteria on your skin can adapt, which can reduce the effectiveness of the deodorant.
Incorrect application: Incorrect application of the deodorant or failure to follow the product instructions can lead to reduced effectiveness.
For example, applying deodorant to blemished skin can prevent it from working.
Product process: Like all cosmetic products, deodorants have a shelf life.
Over time, the active ingredients can break down or evaporate, especially if the deodorant is not stored correctly, resulting in reduced effectiveness.
Always shake the can before use to maximize the performance and coverage of your antiperspirant.Shaking your antiperspirant deodorant spray is crucial to mix the ingredients, ensuring even distribution and effectiveness.
It maintains a consistent spray pattern, prevents clogging of the nozzle and ensures that the active ingredients work optimally to reduce sweat and odor.
At CL Cosmetic, your enjoyment and satisfaction with our products is very important to us.
Each of our products undergoes strict quality controls to ensure that you receive only the best.
However, if a product does not meet your expectations, we aim to rectify this immediately.
Each product has a batch number which helps us to continuously monitor and improve quality.
Please keep the product and let us know about your experience, including the batch number.
Our goal is to ensure that you can enjoy your favorite CL Cosmetic products to the fullest.
Our deodorants and antiperspirants are designed to leave minimal residue and reduce the risk of stains on clothing.
As with all deodorants and antiperspirants, we recommend allowing the product to dry completely before dressing to ensure the best performance and the least impact on your clothes.
At CL Cosmetic, we attach great importance to ensuring that our products reach you with an optimal shelf life so that you can take full advantage of their quality and effectiveness.
In general, our products have a minimum shelf life of two years, provided they are stored correctly and the packaging remains sealed.
Once the product has been opened, we recommend paying attention to the symbol on the packaging - for example "12M" or "6M" - which indicates how long the product will retain its optimum quality after opening.
To maximize the longevity of our products, they should be stored in a cool, dry place away from direct sunlight.
We understand that it can be disappointing if your favorite product is temporarily unavailable.
The popularity of some of our items can sometimes lead to temporary stock shortages.
We invite you to leave your contact details on our website so that we can inform you as soon as your product is back in stock.
It is also possible to check availability in a drugstore, although stock levels may vary and we cannot guarantee availability in stores.
CL Cosmetic was founded with the vision of creating high-quality cosmetic products that are not only effective, but also consider the health of your skin and our planet.
Our mission is to leave a positive impact in the cosmetics industry through our innovative products and our commitment to sustainability and quality.
Since our inception, we have strived to develop products that not only fulfill the beauty needs of our customers, but also contribute to a more conscious and environmentally friendly lifestyle.
At CL Cosmetic, we take our responsibility to the environment seriously.
Our sustainability initiatives include using recyclable materials, reducing plastic in our packaging, supporting environmental projects and adhering to ethical sourcing practices.
We strive to continually find innovative solutions that make our products and processes even more environmentally friendly.
Our products are carefully manufactured in Germany, with great emphasis on quality, efficiency and sustainability.
Our production facilities meet the highest standards to ensure that every product you receive is of the best quality.
Our commitment goes beyond the creation of cosmetic products.
CL Cosmetic is involved in various social projects and initiatives to help improve the community and support people in need.
We firmly believe that companies play an important role in promoting positive social change.
You can find more information on the "Our Promise" page.
Transparency is extremely important to us at CL Cosmetic.
Detailed information about the ingredients of our products can be found on our product and series pages on the website as well as directly on the product packaging.
It is important to us that our customers understand exactly what our products contain and we provide detailed descriptions and explanations of each ingredient to help them make an informed decision.
Yes, CL Cosmetic is open to partnerships and collaborations that reflect our values of quality, sustainability and innovation.
We enjoy working with brands and influencers that share a similar philosophy and support our passion for beauty and social responsibility.
If you are interested in a collaboration, we invite you to contact us to discuss possible synergies.
CL Cosmetic takes its social responsibility seriously and demonstrates this commitment through active support and sponsorship in various sports, such as golf and (beach) volleyball.
This commitment reflects our belief in the power of sport to promote positive values, support healthy lifestyles and bring communities together.
Through our sponsorship of these sports, we aim not only to promote talent, but also to celebrate the values of team spirit, precision and perseverance, which are closely linked to the values of CL Cosmetic.
Sustainability is a core value of CL Cosmetic.
We strive to package our products in an environmentally friendly way by using recyclable materials and continuously working to reduce our environmental footprint.
Details on the packaging of our deodorants and antiperspirants can be found on the product packaging and on our website.
Sustainability is a core principle of CL Cosmetic that runs through all aspects of our business, including our supply chain.
We are committed to ethical sourcing practices and only work with suppliers who share our high standards of environmental responsibility and social justice.
Through regular reviews and audits, we ensure that our supply chain remains transparent, sustainable and ethical to ensure a positive impact on society and the environment.
CL Cosmetic's philosophy is that true beauty should not come at the expense of other living beings.
We categorically reject animal testing and select our suppliers according to strict criteria to ensure that they do not support animal testing for any of their products or ingredients.
Animal welfare is deeply rooted in our corporate culture and is reflected in every one of our products.
CL Cosmetic is deeply committed to protecting our environment.
We are committed to sustainable practices in all aspects of our business, from the careful selection of our ingredients to our environmentally conscious packaging.
We use recyclable materials and strive to minimize our use of plastic.
Our commitment to the environment is reflected in every step we take to ensure that our beauty products are not only good for you, but good for the planet too.
Click here to find out more about our approach to sustainable wellbeing.
Yes, CL Cosmetic's packaging is designed to be recyclable.
We strive to use materials that can be easily recycled to reduce our environmental footprint.
We encourage our customers to learn about local recycling programs and recycle our packaging accordingly.
At CL Cosmetic, we take great care to ensure that all our ingredients are sustainably and ethically sourced.
We work closely with our suppliers to ensure transparency and responsibility in our supply chain.
Our aim is to create products that are not only safe and effective for our customers, but also contribute positively to the environment and society.
Yes, CL Cosmetic is actively involved in environmental protection and is proud to be a Climate Partner.
As a Climate Partner, we are part of a network dedicated to reducing greenhouse gas emissions and promoting sustainability projects worldwide.
This partnership underlines our commitment not only to act sustainably in our direct business practices, but also to contribute globally to the fight against climate change.
Through this cooperation, we specifically support projects that promote renewable energy, drive reforestation initiatives and provide environmental education to create a more sustainable and greener future for all.
Contact our Customer Relations Team via one of the channels below.
+49 7062 9151600
We are at your disposal from Monday - Friday between 09:00 - 15:00.
INFO@CL.DE
We endeavor to answer your inquiries within one day.
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To play a central role in everyday personal care –
as a responsible and transparent cosmetics company.
Our aim is to meet our customers’ daily needs for high-quality hygiene and personal care products – in every situation and for every age group.
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